Company News February 2010
ATLAS ACS APPROVED
Atlas Enforcement Ltd has now become an approved SIA contractor and has achieved the ACS accreditation. I would like to thank you all for your co-operation and your continuous support – Jason Dickins (Managing Director).
Ejection Policy and Procedure
when ejecting if you have to use force it must be REASONABLE, PROPORTIONATE and NECESSARY. Remember if it is not necessary to use force it can never be reasonable or proportionate or even within the law. Remember COMMUNICATION before CONFRONTATION.
1. Ejections should be done in pairs, a minimum of two persons protects all concerned from possibilities of injury, prosecution and legal claims.
2. A person who is compliant should be walked through the main entrance and the front door staff should be informed of the ejection to prevent re-entry.
3. A person who actively, aggressively or seriously resists ejection should be taken out through the nearest exit to avoid any further incidents. If force is used it should be proportionate, reasonable and necessary in the circumstances but should ensure the person is kept under control where possible. Again Front door staff should be informed of the ejection to prevent re-entry.
4. An incident form should be completed for all ejections where force was required to restrain and eject a person or when threats are made.
Particular emphasis should be on calling for support and where practical ensuring that ejections are carried out by two or more door staff.
LANGUAGE SKILLS
The way that you speak to people can either help or hinder you in your efforts to communicate and get the right response from the other person. You should speak confidently and politely to customers in a manner and in language that they will fully understand. If explaining a legal requirement to someone you should put it in plain speech so as not to confuse the customer with legal jargon and should not try to use jargon or phrases, which are exclusive to the job.
Do not use insulting terms or phrases to describe groups of people ever to other supervisors. Some words exclude or undermine certain groups of people, reinforce stereotypes or carry negative undertones.
Sometimes particular situations will require you to use your authority to calm the proceedings and to prevent problems from escalating, whereas at other times a friendly approach would be more appropriate.
Explaining your situation and telling the other parties what you would like to happen and why will often bring about positive results if they can see that you are willing to help.
QUEUE CHECKING
If a queue forms outside the venue as large numbers of people wait to get in, then the queue itself should be monitored. Walking along the length of the queue allows you to talk to customers prior to entry, again allowing them to assess the attitude of the crowd and individuals in it. As you are the first and last point of contact for the venue please remember to say good evening on arrival and good night on departure.
BULLETIN FROM THE CRIME PREVENTION MANAGER FOR DERBY COMMUNITY SAFETY PARTNERSHIP
All Door Supervisors, please be aware that international ID’s are a recognised form of ID to prove age. There has been a number of incidents where people have been turned away from venues when producing these. www.saferderby.org
JUDO & BRAZILIAN JUJITSU
Class run by Mark Bywater (black belt 3rd Dan Judo, Ex British Squad)
Location: Shaw Street Dojo, Ridings, Alfreton, DE55 4EY
Time: Tuesday 7-9pm & Sunday 12-2pm
Cost: £5 per session
NOISE
Noise Regulations was brought out in 2005 to make sure that people do not suffer damage to their hearing. Working in bars and Night Clubs you maybe at risk from over exposure to noise and where reasonably practicable you must try to reduce the damage that maybe caused to your hearing.
Remember to rotate your positions from noisy hot spots frequently with your work colleagues. It is also important to use and wear correctly the ear plugs you have been provided with. Please see your Head Doorman if you require a new set of ear plugs as we recommend that you use them. Should you ignore and fail to use hearing protection properly tat has been provided by Atlas Enforcement then you may be disciplined following the companies disciplinary procedures process.
FREE ADVERTISING
Have you got a business or skills that you would like to advertise? If so then please let us know, we can help by advertising your services for FREE! Phone: 0870 446 9000 or E-mail: email@atlasenforcement.com
ATLAS LIFE COACHING
Gill is now well on her way to becoming a qualified Life Coach!
Life coaching can offer direction in your life and create a positive change by identifying and eliminating self limiting beliefs. A structured plan is discussed and put in place so that you can achieve your goals with all the support and encouragement necessary to get you where you want to be.
Coaching is now available to all employees of Atlas Group free of charge. If you would be interested in a taster session with Gill to understand the benefits of having a life coach then please call Gill direct between 9am – 3pm Mondays at Head Office.
If you have got a business or skills that you would like to advertise? If so then please let us know, we can help by advertising your services to the rest of the employees, friends and families for FREE! If you’re a plasterer, roofer, plumber etc why not let people know what you can do and earn a little extra from your skills.
Phone: 0870 446 9000 or E-mail: email@atlasenforcement.com.
ATLAS ENFORCEMENT SUPPORTS LOCAL COMMUNITY PROJECTS
Atlas Enforcement, as part of our commitment to support local community projects we are proud to work in conjunction with the Street Pastors Project. The Street Pastors Project is an inter-denominational Church response to urban problems, engaging with young people who feel themselves to be excluded and marginalised - and who is willing to engage people where they are, in terms of their thinking (i.e. their perspective of life) and location (i.e. where they hang out - be it on the streets, in the pubs and clubs or at parties etc). As the Street Pastor gets to know people in the community he/she will find out their needs are and what can be done to help. A presence of Street Pastors will earn credibility in the community, so that people know that the Church is there for them in a practical way. The role is not about preaching heaven and hell, but one of listening, caring and helping - working in an unconditional way. If you would like to find out any further information then please Tel: 01332 388684 or visit their website: www.streetpastors.co.uk